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As the manager of Deciem’s New York City Fifth Avenue, one of the perks of Anthony Clemetson’s job is meeting people from all over the world. Now, though, with the coronavirus pandemic forcing stores to close their brick-and-mortar outposts, Clemetson speaks with people worldwide as part of the brand’s virtual consultation team. Using software from Hero, Clemetson focuses on client education and outreach. Now, though, while the medium may be different, the message remains the same. “What drew me to Deciem was seeing how they do retail,” Clemetson says. “Customer kindness and education over sales is key.”
How do clients schedule virtual consultations?
On the Deciem web site, there’s a small pop-up on the bottom right corner. It builds on their at-home experience.
What is your philosophy on making a sale?
We’re lucky that we’re not a sales-driven company. Did I educate the