In her role as a point person, Rudokas makes appointments for patients, and she becomes their advocate. As an oncology nurse navigator, she can assist patients with things like providing information about specific cancer diagnosis and treatment options, coordinating care with the patient’s healthcare team, assisting them with financial concerns or health insurance questions as well as connecting them with other resources.
“At every point, I talk to them, I tell them to call me if they have questions. I may not know all the answers, but I know who we can call,” Rudokas said. “We are going to find out if they need any referrals to social work, a dietician, chaplain, or mental health worker, or any kind of outside facility they may need. We try to find out what their needs are, and what is going to get them through this journey with the least number of barriers. We want them to get through treatment feeling like they were taken care of. I had an individual tell me she felt like she was a princess, because she was so well cared for, and that’s what we want to have these patients feel like. We’re there for them, we’re their advocate, and we are their point person.”
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For most patients, the biggest worry is the cost.
“Everyone comes in with questions about that because everybody has heard how expensive everything is, and how they are not going to be able to afford it, and they are going to lose their house,” Rudokas said. “So, we sit down, and talk with them about insurance, what they would owe, and there is also a financial counselor at the hospital…Fear of dying is another major concern for patients.”
Nurse navigators and their patients also work with organizations such as the American Cancer Society, Pink Ribbon Girls, and the Atrium Medical Center Foundation, among others.
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“I’m proud of our program. We do a very good job of caring for patients,” Rudokas said, “My reward is when the patient is able to tell me, ‘I’m doing really well,’ or ‘I went and played golf today,’ or ‘I played with my grandkids.’ That’s what’s really important to me.”
To connect with a Premier Health cancer navigator, call the Premier Health cancer hotline at (844) 316-HOPE (4673), Monday through Friday, 8 a.m. to 5 p.m. More information about cancer treatment at Premier Health can be found online at www.PremierHealth.com/cancer.
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