Phyllis Kramer in the Butterball Test Kitchen in 2013. Butterball Turkey Phyllis Kramer is a Butterball Turkey Talk-Line expert based in Aurora, Illinois. She’s been working for the Talk-Line during the holidays for 18 years, answering customer questions about how to choose, thaw, prepare, and cook their turkeys. Over the […]
hotline
A crisis hotline for transgender people, by transgender people
Oriana, a volunteer with the peer-support network Trans Lifeline, at home in Boston in July. The phone shows the total calls answered by the nonprofit to date. (Christina House / Los Angeles Times) Oriana went through the usual motions of preparing for a two-hour shift on the hotline. They filled […]
NYC welfare benefit hotline is a mess months after benefits offices shut down, advocates claim
The shutdown of city welfare offices due to the pandemic meant many New Yorkers would have to rely on their phones to apply for benefits like food stamps and job assistance. But that hasn’t been working out very well, according to the Urban Justice Center, which recently conducted an audit […]